To develop an overarching, common competence framework for the whole organisation.  The framework must be flexibe, reflect organisational values and be aligned with 'Professional Skills for Government', be un-bureacratic and free of jargon to use within different business areas. 

Solution

• Analysis of relevant existing policies
• Review of DCA values
• Mixed focus groups
• Online questionnaire to 28,000 staff
• Analyse survey and focus group output
• Design and write simplified framework
  
  

Results

• Over 1,000 responses from online survey helping us to shape the framework, engage staff, meet needs and gain ideas for effective implementation
• Reduction from 7 to 4 competences - each presented on just one page
• Organisational values underpin statements
• Examples of 'incompetence', 'sources of evidence' and 'DCA outcomes' provided
• To form the basis of new Recruitment and Performance Management process for the DCA